Shipping & Delivery Policy

Once your payment has been confirmed, we begin preparing your order. Here's what to expect:

• Orders are processed within 2–3 business days of payment confirmation.
• Business days are Monday to Friday, excluding UK public holidays.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation email with a tracking number once your order has been dispatched.

During high-demand periods such as product launches, seasonal sales, or promotional events, processing times may occasionally extend by 1–2 additional business days. We will always communicate any significant delays by email.

We ship to the United Kingdom, across Europe, and internationally. Estimated delivery times are calculated from the date of dispatch — not the date of order.

Region	Processing	Shipping	Total Est. Delivery	Shipping Cost
United Kingdom	2–3 business days	4–7 business days	6–10 business days	Free on orders £100+; otherwise £4.99
Europe (EU)	2–3 business days	4–7 business days	6–10 business days	Free on orders £100+; otherwise £5.99
Rest of World	2–3 business days	7–14 business days	9–17 business days	From £9.99 (calculated at checkout)

Shipping costs and free shipping thresholds are displayed at checkout and may vary during promotional periods. All prices include applicable taxes.

Delivery time estimates are provided by our carrier partners and are not guaranteed. Occasional delays can occur due to factors outside our control, including high parcel volumes, weather, or customs processing.

TapCleanse is pleased to offer free standard shipping on qualifying orders:

• United Kingdom: free on all orders of £100 or more.
• Europe (EU): free on all orders of £100 or more.

Free shipping is applied automatically at checkout when your order meets the qualifying threshold. Discounted or promotional prices count towards the threshold. Shipping costs on orders below the threshold will be shown clearly at checkout before you confirm your purchase.

We work with trusted carrier partners to deliver your order safely and reliably. Depending on your location, your order may be shipped via Royal Mail, DPD, DHL, or an equivalent international carrier.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Your tracking number.
• A link to track your parcel in real time via the carrier's website.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active. If your tracking number isn't showing updates after 48 hours, please contact us at support@tapcleanse.com.

Your order will be delivered to the shipping address provided at checkout. Please ensure your address is complete and accurate — including flat/apartment numbers, postcodes, and any delivery instructions.

Delivery attempts

If no one is available to receive the parcel, the carrier will typically leave a calling card with instructions for re-delivery or collection from a local depot. The number of delivery attempts and holding period varies by carrier.

Signature requirements

Some orders may require a signature upon delivery, particularly for higher-value shipments. If you would prefer to waive this, please contact us before your order is dispatched and we will note your preference where the carrier allows it.

It is your responsibility to ensure the delivery address entered at checkout is correct and complete. TapCleanse cannot be held responsible for orders that are delayed, undelivered, or returned due to an incorrect or incomplete address.

If you notice an error in your delivery address after placing your order:

• Contact us immediately at support@tapcleanse.com with your order number and the correct address.
• If your order has not yet been dispatched, we will do our best to update the address before it ships.
• If your order has already been dispatched, we may not be able to redirect it. In this case, the parcel may be returned to us, and we will contact you to arrange re-shipment. Additional shipping charges may apply.

We recommend double-checking your address carefully at checkout before confirming your order.

Delayed orders

If your order has not arrived within the estimated delivery window, please first check your tracking information for updates. If your tracking shows no movement for more than 5 business days, or if the estimated delivery date has passed, please contact us at support@tapcleanse.com.

Lost orders

If your order is confirmed as lost by the carrier, we will send you a replacement at no additional cost or issue a full refund — whichever you prefer. We ask that you allow a reasonable investigation period (typically 5–10 business days) before we can formally declare a parcel lost.

Damaged in transit

If your order arrives damaged, please:

• Take photographs of the damaged packaging and product before opening or disposing of anything.
• Contact us at support@tapcleanse.com within 14 days of delivery with your order number and photos.

We will arrange a replacement or full refund as quickly as possible. You will not be asked to return a damaged product at your own cost.

Risk in the products (responsibility for loss or damage) passes to you at the point of delivery — when the parcel is delivered to the address you provided, or collected from a nominated pickup point.

Ownership of the products transfers to you once we have received full payment and the order has been delivered.

For orders within the United Kingdom and European Union, all prices include applicable VAT. No additional import duties are charged within these regions.

For orders shipped outside the UK and EU (Rest of World):

• Your order may be subject to import duties, customs fees, or local taxes upon arrival in your country.
• Any customs or import charges are the responsibility of the recipient and must be paid by you to release your parcel.
• We are legally required to declare the full value of shipments on customs documentation and cannot mark items as gifts or misrepresent values.
• We recommend contacting your local customs office before ordering if you have questions about applicable charges.

If a parcel is refused or returned to us due to unpaid customs charges, we will refund the product cost only — original shipping charges are non-refundable.

If you have an active Filter Refill subscription, your replacement cartridge will be automatically dispatched approximately every 90 days, in line with your subscription schedule.

• You will receive an email notification 3 days before each subscription order is processed, giving you time to skip, pause, or cancel if needed.
• Subscription orders follow the same processing and shipping timelines described in this policy.
• If you move address, please update your delivery details in your account settings or contact us before your next renewal date to ensure uninterrupted delivery.

If you have any questions about your shipment, delivery status, or anything else covered in this policy, please don't hesitate to get in touch:

TapCleanse
Email: support@tapcleanse.com
Website: tapcleanse.com

We aim to respond to all shipping enquiries within 1–2 business days.